1. Introduction
This Privacy Policy explains how personal information is handled when you use the ELYRA Horizon website, contact us about the collection or ask a question about a possible stay. It is intended to help you understand what information is involved, why it may be needed and the choices available to you. Please read it alongside the Cookie Policy, which describes the browser storage and optional external content used by this website.
2. About ELYRA Horizon
ELYRA Horizon presents a hospitality collection centred on Perth, Hobart and Darwin. The website provides destination information, accommodation concepts and a channel for enquiries. It does not take accommodation payments, create gambling accounts or accept wagers. Questions about the website's handling of personal information can be directed to [email protected]. The office contact address is Level 3, 24 Horizon Place, Perth WA 6000, Australia.
3. Scope of This Privacy Policy
This policy covers interactions with this website and information provided through its enquiry channels. It does not replace the privacy notices of independent hotels, travel providers, payment services or third-party websites that you may choose to use. Where another organisation collects information directly from you, its own practices apply. Before sending information through a separate service, review the notice relevant to that service and the particular transaction you intend to complete.
4. Personal Information We Collect
Information you choose to provide may include your name, email address, telephone number, destination of interest, subject and the contents of your message. If you contact us by telephone or email, that correspondence may contain similar details. Please provide only what is necessary to explain your request. Do not send payment card numbers, passport copies, identity documents or sensitive health records through the website's general enquiry form.
5. Contact Form Information
The form asks for a name, email address, subject, message and acknowledgement of this policy. A telephone number is optional, and the hotel selection helps identify the relevant destination. The form sends these details only when you submit it and an enquiry service has been configured. A successful delivery confirmation appears only after that service confirms receipt. If sending fails, the form keeps your typed details on the page so you can correct the request or choose a direct contact channel.
6. Information Collected Automatically
Your browser provides technical information to the server hosting a website when requesting its pages and files. This can include an IP address, browser type, requested resource, timestamp and error information. The website itself does not install visitor analytics or advertising software. Hosting services may maintain operational logs for security and reliability. These technical records are different from the name and message you deliberately provide in an enquiry.
7. How We Use Personal Information
Enquiry information is used to understand your request, respond to questions, discuss accommodation interests and manage related correspondence. Relevant details may be needed to clarify a destination, room preference or practical arrangement that you have asked about. Information should not be used for an unrelated purpose without an appropriate basis. You can help keep the conversation focused by excluding unnecessary information about yourself or other people from your message.
8. Communication and Enquiries
If you ask a question, a reply may use the contact details you have provided. Supplying an email address enables a written response; supplying a telephone number gives an additional contact option. An enquiry does not automatically subscribe you to promotional messages. If you want to stop a particular conversation or change the way you are contacted, tell us through the same channel or email the general enquiries address with enough detail to identify the correspondence.
9. Website Functionality
The site uses local browser storage to remember age confirmation and cookie preferences. These records help avoid repeatedly asking the same questions on later visits from the same browser. They do not contain the text of your enquiry. The website does not create a customer account or a booking profile. If browser storage is unavailable or cleared, your choices may need to be made again because the earlier local record cannot be retrieved.
10. Cookies and Tracking
Cookies and similar technologies can support different functions. This website uses localStorage for two necessary preference records: an adult-age confirmation and a record of cookie choices. It does not set its own advertising identifier or browsing-history profile. Optional external maps are controlled separately. The Cookie Policy explains what is saved, how to reopen preferences and how browser controls can remove existing local records. Necessary preferences remain separate from optional choices.
11. Analytics Technologies
No analytics provider is currently installed in the website code. The analytics switch in the preference panel records a choice but does not itself load a measurement service or send visitor events. Accepting that category does not create an analytics account or enable a hidden script. If a measurement service is introduced in the future, the relevant information about the provider, purpose and data handling should be made available before the service is activated.
12. External Service Providers
Page hosting, an enquiry endpoint and services you deliberately load may involve other organisations. Google Fonts supplies the site's typefaces, and its requests expose ordinary connection information to Google. If you request a Google Maps embed after allowing functional content, your browser connects to Google for that map. These providers operate their own infrastructure and policies. You may choose not to load the map and use the written location information instead.
13. Data Sharing
Information supplied for a specific enquiry may need to be shared with a service provider or a relevant person handling that request. The scope should be limited to what is necessary for the task. The site does not offer a public guest directory, publish form messages or sell personal information through a website feature. Disclosure may also be required by applicable law or a lawful request from an authorised body, depending on the circumstances.
14. International Data Transfers
Internet services can process connection information or correspondence across national borders. A visitor's location does not necessarily determine where a hosting, email or external-content provider operates. Google services may use infrastructure outside Australia. If you need to understand an international handling issue before sending information, contact us with the specific question. Avoid assuming that a message or map request remains exclusively within Australia simply because the website focuses on Australian destinations.
15. Data Security
The website limits the information requested by its form and does not ask for payment details. Security also depends on the hosting environment, the configured enquiry service and the channels used for follow-up correspondence. No internet transmission or storage method can be guaranteed completely secure. Use a trusted device and connection when communicating, keep access to your email account protected and contact us if you believe information has been sent to the wrong person or exposed inappropriately.
16. Information Retention
Correspondence should be retained only for as long as it is needed for its purpose, associated administration and any applicable recordkeeping obligations. There is no single fixed retention period stated here for every enquiry, because different requests may require different handling. Local age and consent preferences remain in your browser until you clear them or replace them through a later choice. The website does not save a copy of your enquiry message in localStorage.
17. Access to Personal Information
You may contact us to ask what personal information is held about you in connection with an enquiry. Provide enough information to identify the relevant correspondence without sending unnecessary identity documents. Reasonable verification may be needed before details are released so that information is not disclosed to the wrong person. Access may be subject to applicable exceptions. If a request cannot be fulfilled as made, you can ask for an explanation and discuss a narrower request.
18. Correction of Information
If information you provided is inaccurate or no longer current, contact us with the correction. For example, you may need to update an email address or clarify the dates mentioned in an enquiry. Identify the earlier conversation so the change can be understood in context. Do not include information belonging to another person unless you are entitled to do so. A correction request is easier to handle when it specifies exactly which detail should be changed.
19. Marketing Preferences
Submitting the general enquiry form is not a separate agreement to receive marketing. The website does not contain a newsletter subscription form or installed marketing pixels. If promotional correspondence is offered through another channel, you should be able to understand the choice being made and how to withdraw it. A response to a question you initiated is distinct from a continuing promotional subscription. Tell us if you believe a communication does not reflect your stated preferences.
20. Embedded Content
Google Maps is the only embedded external content implemented on the location sections. It is not loaded automatically when a page opens. To load it, request the map and enable functional content in the cookie preferences if necessary. The embed then connects your browser with Google and may use Google's own cookies or technologies. Withdrawing functional permission removes the map frames from the page; it cannot remove cookies already set on a third party's domain.
21. Third-Party Websites
Some pages link to independent information and support services. Following a link takes you to an organisation whose privacy practices are outside this website's control. A link does not transfer the contents of your enquiry form to that organisation. Review the destination's policy before submitting personal information there. Browser settings, referrer behaviour and the linked service's own technologies may affect the technical information available when you open a new site.
22. Children's Privacy
Casino-related content is intended for adults aged 18 and over. The age prompt asks for a confirmation rather than collecting a date of birth or an identity document, and it is not a formal identity verification service. People who indicate that they are under 18 cannot continue through the age-restricted interface. If you believe a child has sent personal information through an enquiry, contact us so the circumstances can be reviewed and appropriate handling considered.
23. Australian Privacy Requirements
Australian privacy obligations depend on the organisation and activity involved. The Australian Privacy Principles address matters such as collection, use, disclosure, security, access and correction for entities to which they apply. This policy does not guarantee compliance with every law or establish that a particular statutory regime applies in every circumstance. For independent information about Australian privacy rights and the scope of the principles, visit the Office of the Australian Information Commissioner.
24. Privacy Complaints
If you have a concern about the handling of personal information, email [email protected] with a clear description of the issue and the outcome you are seeking. Include relevant dates or correspondence references where useful, but do not send sensitive documents unless an appropriate channel has been agreed. Ask for acknowledgement and clarification if needed. You may also seek independent guidance from the relevant privacy authority about available complaint pathways and any eligibility requirements.
25. Changes to This Policy
The website's features and supporting services may change over time. This policy should be reviewed when those changes affect personal information handling, and the revision date below identifies the version presented here. Revisit the policy before sending a new enquiry if you have concerns about a particular practice. Earlier browser choices may remain stored until you change them, so reviewing the policy and reviewing your cookie preferences are separate steps.
26. Contact Details
For privacy questions, access requests or corrections, contact ELYRA Horizon at [email protected] or +61 8 5550 2840. The office address is Level 3, 24 Horizon Place, Perth WA 6000, Australia. Please identify the nature of your request so that it can be considered appropriately. General accommodation questions can be sent through the Contact page, subject to the form's availability and delivery confirmation.